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Q: I received a promotional code. How do I use it?


To use your promotional code online, you must go in your shopping bag and then enter your discount code in the “Enter the promo code” before clicking on “Apply”. Your promotional code will be applied on your order and you will see it in the billing summary. 



Q: My promotional code doesn’t work. What should I do?


Make sure your discount code isn’t expired. You can also contact us to verify its validity at



Q: Is the twins discount applicable to online orders?


The twins discount does not apply to online purchases, as this discount requires an ID, which cannot be verified at the time of ordering. This discount is therefore applicable in store only.



Q: I received a promotional code for my birthday, how can I apply it to my online order?


When you are in your shopping cart and ready to place your order, enter the promotional code in the "Enter the promo code" box and press "Apply". The anniversary promo code offering you 15% off will then be applied and will appear in the billing summary.


Please note that your birthday discount is valid for regular priced items only. The promotional code is valid for a single transaction and expires after the 15-day period specified in the email sent to you.