CREATE, MODIFY OR CANCEL AN ORDER
Q: How can I place an order on Aubainerie.com?
From the online store, you can view and learn about each item before adding it to your shopping cart.
When you want to add an item to your shopping cart, all you must do is click on the "Add to cart" icon and it will automatically be transferred to your shopping cart.
You have the possibility to check and modify your shopping cart as many times as you wish before clicking on "Proceed to checkout" and proceeding to the steps of invoicing, delivery and payment.
Please note that once you click on “Place the order”, you cannot go back to modify or cancel your order.
Q: Do you offer in-store order pickup?
Unfortunately, this option is not currently available for online orders.
Q: Can I modify or cancel an order that has been submitted?
It is not possible to cancel or make any changes to an order once the order has been submitted.
Therefore, you must wait for your package to arrive, return the items in store or by mail to get a refund and then place a new order online.
* Please see our Return section for more information on online refunds.