Q: Will I receive an order confirmation?
Yes. You will receive an order confirmation by email within 24 hours of your purchase. This email includes the summary of your purchases, your delivery and billing details as well as your order number.
Q: How can I track my order?
As soon as your order leaves our warehouse, you will receive an email including a link and a tracking number that will allow you to track your package with Canada Post.
* When demand is high, it might happen that some items are out of stock. If we no longer have the item you ordered, you will be notified immediately by email and we will issue a refund for the item in question.
Q: What should I do if Canada Post's tracking shows that the package has been delivered, but I haven't received it?
Start by verifying with your neighbors to see if they received your package by mistake. Also check to see if the package was left in your post office box or if a slip was left at your door for you to pick up your package at a Canada Post office.
If your package remains untraceable after these verifications, please contact us at the following address so that we can open a ticket: firstname.lastname@example.org.