Q: Is shipping free?
Shipping is free for orders over $75 before taxes, and costs $8.95 for orders under $75 before taxes. This offer is valid in Canada only, on merchandise ordered online and may change during promotions. An express delivery method is also available for $14.95. All details about shipping charges are detailed when you complete your order.
* Shipping and handling charges are subject to change without notice.
* Taxes also apply to shipping charges.
Q: What are the delivery delays?
Standard delivery is usually made within 3-6 business days (Monday to Friday, excluding holidays).
Express delivery is usually done within 2-4 business days.
However, please allow up to 15 business days for delivery to remote locations.
Important : Our teams are working hard to prepare and ship your order as soon as possible. However, please note that additional delays may occur in periods of high volume of orders. Thank you for your patience and understanding.
Q: Is it possible to ship merchandise from the same order to several different locations?
You can only provide one shipping address for each order. If you are shopping for people with different addresses, you will need to place each order separately.
Q: Do you ship outside Canada?
We are currently unable to accept or process international orders.
Q: What carrier does Aubainerie use for shipping?
Orders are shipped across Canada by Canada Post only.
Q: Do you refund shipping fees?
Shipping fees (plus taxes) are non-refundable.
Q: What should I do if Canada Post's tracking shows that the package has been delivered, but I haven't received it?
Start by verifying with your neighbors to see if they received your package by mistake. Also check to see if the package was left in your post office box or if a slip was left at your door for you to pick up your package at a Canada Post office.
If your package remains untraceable after these verifications, please contact us at the following address so that we can open a ticket: email@example.com.