Q: Are the prices online the same as in store?
As we offer exclusive promotions in store and online, prices may vary between our stores and our website.
Q: Are in-store clearance items also cleared on Aubainerie.com?
No, prices may vary in store and online.
Q: How can I calculate the final cost of my online purchase?
Before confirming your purchase, an automatic calculator will provide you with the total cost of your purchases including item prices, taxes and shipping charges (if applicable), minus the promotions (if applicable).
Q: What is your price adjustment policy in store and online?
Aubainerie will offer a one-time price adjustment within 5 days of purchase on items purchased at regular price (without any discount, temporary or otherwise), upon presentation of proof of purchase.
Q: How are sales taxes calculated?
Aubainerie applies the sales tax on products ordered through this website. The applicable sales taxon an order depends on the delivery address of the order. 5% GST (Goods and Services Tax) is added to all orders in all provinces, with the exception of the following provinces where the HST (Harmonized Sales Tax) is added to all orders: Nova Scotia (15%) and Ontario, New Brunswick, Newfoundland and Labrador (13%). In addition, the Quebec Sales Tax (QST) is added to all orders in Quebec (9.975%).
If you return an item for a refund, the tax you paid for this item will also be refunded. However, you will not be refunded the taxes paid on shipping and handling for this item, as these fees are not refundable once the package has been shipped.
Q: Do people with Indigenous status benefit from tax exemption?
In accordance with federal and provincial requirements, anyone with Indigenous status under the Indian Act is eligible for sales tax exemption for online purchases, provided the following conditions are met:
- You meet government requirements related to tax exemption;
- The products are delivered to a reserve;
- A signed copy of the certificate of Indian status (front and back) is sent by email to firstname.lastname@example.org.
If any of these conditions are not met, sales taxes must be paid.