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Q: Is online shopping safe?


Yes, very safe. All information and transactions are encrypted and protected by the highest IT security standards. For extra safety, no confidential data will be stored on our server.



Q: Is my registered credit card protected?


Yes, your payment information is securely stored by Moneris, the credit card processing platform we use for


Moneris is Canada's largest financial technology company that specializes in payment processor and acquirer of debit and credit card payments and provides you with the highest level of security in your transactions on our website. By choosing to save a credit card to your account, you consent to the confidential and secure transmission and storage of your information in the form of a payment token on Moneris' servers. Only the first four and last four digits of your credit card will be displayed in your Aubainerie account, to help you identify your credit cards quickly.


You can terminate this agreement at any time by deleting your registered credit cards from your account. You will be notified by email if ever there is a change to this consent agreement.



Q: I forgot my password, what should I do?


When you sign into your account, you will see the option [Retrieve password] located next to the password field. Click on this option and follow the steps to choose a new password.