Obtaining a refund

Q: If the item doesn’t fit, how should I proceed?

To return merchandise by mail, attach the prepaid shipping label to your parcel and drop it off at one of Canada Post’s offices. You can also go to a store of your choice with the bill of your online purchase, the transaction record of payment, the Canada Post delivery slip, and the item you wish to return.

Q: Can I get an online refund of a purchase made in store?

No, only the purchases on Aubainerie.com can be refunded online and in store.

Q: Will I receive confirmation of my refund of an online purchase?

Yes, as soon as we receive your merchandise, you will receive an email confirming the details of your refund.