Returning an item
Q : Can I return an item purchased online?
Yes, merchandise returns are free of charge within 30 days following the online purchase date. You can return items :
- In store: items can be returned to the Aubainerie store of your choice. Please bring a copy on your invoice or purchase confirmation.
- by mail : see the procedure below.
Q : How can I return an item using Canada Post?
To make a return by post, it is necessary to follow the following steps:
- Circle the items you are returning on the packing list inserted in your package. For each of the items circled, please indicate the reason for returning it by writing one of the returning codes next to it.
- Carefully wrap the items to be returned and include the list of items in your package.
- Stick the pre-paid shipping label to your package and drop it off at a Canada Post location.
- The refund will be credited to the card used for the original transaction. Shipping charges cannot be refunded unless you have received an item in error.
Q : My item is damaged. What should I do?
R : You will have to return the merchandise by mail or in store. You can also contact our customer service by sending an email to [email protected].
Q: Can I return / exchange / get an item refunded on sale or in liquidation purchased online?
Unlike regular priced items, items in sale or in liquidation that meet the following conditions can not be returned, exchanged or refunded in store:
- Items that carry this mention: "This item on sale cannot be returned/exchanged in store. A prepaid shipping label will be provided to return it by mail for free."
- Items whose discounted price ends with .00 $
Only returns by mail using the prepaid return label are accepted and will be refunded (provided the item is returned in its original condition with its labels and has not been worn).
Q: What products can not be returned / refunded ?
For hygiene reasons, no return or refund is granted on the following items:
- men's or women's underwear (panties, bras, boxers briefs, etc.)
- men's or women's swimwear
- men's or women's stockings
- women's tights