WE HAVE YOUR HEALTH AT HEART
Stores temporary closed:
OUR IN-STORE HEALTH MEASURES
The stores’ opening hours will vary from one region to another, depending on the curfew in effect.
Consult them here.
FOR SAFE AND ENJOYABLE SHOPPING
To ensure a safe shopping session for your family and ours, and according to the authorities' instructions, here are the measures put in place in all our stores:
Mask required upon entry
In order to protect our community, all customers aged from 12 years old and up must wear a non-medical face covering inside our stores. Customers who do not comply will be denied access to our stores.
Thanks you for you cooperation.
Please make sure to respect the
2-metre distancing among others (customers and employees),
inside the store as well as in the lineup outside. Floor signs have been added to help respect this measure.
The number of customers in store has been reduced to ensure a 2-meter distancing. Furthermore, following government rules, we accept 1 customer per 20 square meters.
We recommend to always use a shopping cart to avoid putting your items on the shelves and to help maintain distancing with other customers.
We accept payment by card or cash.
We accept exchanges and refunds again.
Adjusted exchange and return policy: Exchanges and returns of items purchased after March 2, 2021, will be accepted up to 30 days after the reopening of our stores. All items to be returned or exchanged must be unworn, unwashed and come with all labels/tags and sales receipt.
REOPENING OF FITTING ROOMS
Our fitting rooms are now open! The number of fitting rooms available depends on the area (green, orange, red) in which the store is located. In addition, to ensure a pleasant and safe shopping experience, our teams apply rigorous sanitary measures in the fitting rooms as well as in the waiting area.
Every clothing item will also be disinfected before being put back on the floor. If you have any questions about the reopening of our fitting rooms, please speak to an in-store customer service clerk.
To ensure others safety, if you have COVID-19 symptoms or you have been in contact with someone infected in the last 14 days, please avoid visiting our stores.
You can always shop online, and we will be glad to welcome you when you have recovered or when your isolation will be over.
The safety and well-being of all is at the heart of our decisions and concerns.
Take care of yourself and others!