Merchandise returns are free of charge and must be made within 30 days of the online purchase date*.

There are two ways to return items purchased online:

In-store* : Present yourself at the Aubainerie store of your choice with the paper or electronic online invoice and the item you wish to return.

By mail: Simply follow the procedure included on the back of your packing slip inside your package.

Exchanges can only be made in-store. However, it is possible to return an unsuitable item and place a new order.

*Items purchased on aubainerie.com cannot be returned to an Aubainerie Entrepôt store.

It is not possible to return merchandise purchased in-store by mail.

AUBAINERIE STORES

Returns and exchanges must be made within 30 days of purchase.

Items may be returned or exchanged at any Aubainerie store, except Aubainerie Entrepôt* stores.

AUBAINERIE ENTREPÔT STORES

Returns and exchanges must be made within 15 days of purchase.

You may return or exchange items at any Aubainerie Entrepôt store.

To return or exchange merchandise, it is important to keep the original invoice and to ensure that the tags remain on the garments.

Items must not have been altered, worn or washed.

Items marked "Final Sale" cannot be exchanged or refunded.

Items on sale or liquidation that are 50% or more off the regular price cannot be exchanged or refunded.

For reasons of hygiene, no returns or refunds will be granted for the following items:

• men's or women's underwear (panties, bras, boxers and briefs)
• men's or women's stockings
• women's tights
• earrings

Swimwear can be returned online for a refund or exchanged/refunded directly in-store.

To make holiday gift shopping easier, we're extending our return and exchange period from October 26, 2026, to January 10, 2027, inclusive, for purchases made both online and in store.

Our standard return policy conditions still apply:

• Items must be unworn, unwashed and preferably have their original tags attached.
  
• All underwear is final sale and cannot be returned or exchanged.
  
• In-store returns must be made within the same store network as the original purchase. Items purchased at an Aubainerie store can be returned to any Aubainerie location, while items purchased at an Aubainerie Entrepôt store must be returned within that network.
  

All other standard conditions and exclusions remain in effect.