Online Shopping Policy
:: Stores reopening, COVID-19
We have decided accept exchanges and refunds again in store. 30 days will be granted from the reopening date of the store for any items purchased since February 1, 2020. For all purchases made after the reopening date, exchanges and refunds will be accepted within 30 days of the purchase date.
Shipping and Handling
Standard delivery is free of charge on orders of $75 or more before taxes. For all orders under $75, a flat fee of $8.95 will be added to your final bill. Express shipping is also available at a cost of $14.95.
*Shipping and handling charges are subject to change and applicable taxes. Complete details will be itemized at Checkout.
Multiple Shipping Addresses
You can only indicate one shipping address per order. If you are shopping for people with different addresses, you must make a separate order for each address.
**Possible delivery delays to ensure the safety of our teams.**
Online shopping orders are processed for shipping after the availability of the items is confirmed. Delivery is usually completed within three (3) to six (6) working days (Monday to Friday, excluding statutory holidays) for a standard delivery, and two (2) to four (4) days for express delivery. However, please allow up to fifteen (15) working days for delivery to remote locations.
Orders are shippedacross Canada only via Canada Post.
Tracking your Order
When your online order is shipped, Canada Post will send a message to the e-mail address you provided during your online purchase order. It will confirm that your order has left our premises and give you the tracking number so you can follow the delivery of your package.
We are currently unable to accept or process international orders.
Shipping and Handling
All items purchased through the Aubainerie.com website are subject to a shipping contract, which means that Aubainerie assumes the risk for the loss of ordered items as soon as we give them to the carrier. Ownership of these articles is transferred to you when you take possession of the parcel at the destination, whether at the shipping address provided during the purchase of the online order or at a Canada Post outlet, the date of delivery postmarked by Canada Post. When returning or exchanging items by mail, Aubainerie assumes the risk for the loss of the returned items as soon as you return the parcel to Canada Post according to the guidelines detailedin the Return or Exchange of an Online Purchasesection below. Ownership of these articles is then transferred to Aubainerie when Canada Post takes possession of the parcel. In the event that instructions detailed in the Return or Exchange of an Online Purchasesection are not followed, you assume the risk for the loss until we receive the package at which time Aubainerie will take possession of the said merchandise.
Accepted Methods of Payment
The Aubainerie.com website accepts the following methods of payment online:
Currently, we cannot accept online payments by debit cards, prepaid credit cards and Aubainerie gift cards. However, you can use them at any time in our stores.
Online Shopping Receipt
You will be sent an online purchase receipt to the e-mail address provided during the purchase of the online order.
Registering your credit card and storing your data
You can register one or more credit cards to your Aubainerie account, to avoid having to re-enter your payment information for future purchases. As an added security measure, no confidential data is stored on our own servers. Only the first four and last four digits of your credit card will be displayed in your Aubainerie account, to help you identify your credit cards quickly. You can manage or delete a registered credit card from your Aubainerie account at any time.
Your payment information is securely stored by Moneris, the credit card processing platform we use for Aubainerie.com. Moneris is Canada's largest financial technology company that specializes in payment processor and acquirer of debit and credit card payments and provides you with the highest level of security in your transactions on our website. By choosing to save a credit card to your Aubainerie.com account, you consent to the confidential and secure transmission and storage of your information in the form of a payment token on Moneris' servers. You can terminate this agreement at any time by deleting your registered credit cards from your Aubainerie.com account. You will be notified by email if ever there is a change to this consent agreement.
RETURNS AND EXCHANGES
Merchandise returns are free of charge within 30 days following the online purchase date. You can return items :
- In store: items can be returned to the Aubainerie store of your choice. Please bring a copy on your invoice or purchase confirmation.
- by mail : see the procedure below.
- Circle the items you are returning on the packing list inserted in your package. For each of the items circled, please indicate the reason for returning it by writing one of the returning codes next to it.
- Carefully wrap the items to be returned and include the list of items in your package.
- Stick the pre-paid shipping label to your package and drop it off at a Canada Post location.
- The refund will be credited to the card used for the original transaction. Shipping charges cannot be refunded unless you have received an item in error.
Please allow a possible period of 14 days after receipt of your items at our warehouse for processing your return. As soon as everything is completed, an email will be sent to you with all the details of the refund. It may take 24 to 72 hours before seeing the refund on your bank statement.
Sale or liquidation items
Unlike regular priced items, items in sale or in liquidation that meet the following conditions can not be returned, exchanged or refunded in store:
- Items that carry this mention: "This is a final sale item. It cannot be refunded nor exchanged by mail or in stores.";
- Sale items with a total discount of 50% or more off the regular price
Only returns by mail using the prepaid return label are accepted and will be refunded (provided the item is returned in its original condition with its labels and has not been worn).
For hygiene reasons, no return or refund is granted on the following items:
- men's or women's underwear (panties, bras, boxers briefs, etc.)
- men's or women's swimwear
- men's or women's stockings
- women's tights
Aubainerie applies the sales tax on products ordered through this website. The applicable sales taxon an order depends on the delivery address of the order. 5% GST (Goods and Services Tax) is added to all orders in all provinces, with the exception of the following provinces where the HST (Harmonized Sales Tax) is added to all orders: Nova Scotia (15%) and Ontario, New Brunswick, Newfoundland and Labrador (13%). In addition, the Quebec Sales Tax (QST) is added to all orders in Quebec (9.975%).
If you return an item for a refund, the tax you paid for this item will also be refunded. However, you will not be refunded the taxes paid on shipping and handling for this item, as these fees are not refundable once the package has been shipped.
Aubainerie asks you to read these online purchase conditions onthe website carefullybefore making a purchase so that you are fully aware of all aspects of such a transaction.
PRODUCTS AVAILABLE ONLINE
We have made every effort to display as accurately as possible the products appearing on our website. However, we cannot guarantee that the colour representation on your computer screen is accurate.
On the online store, you can view and find information about each item before adding it to your Shopping Cart. When you want to purchase an item, simply click on the "Add to Cart"icon and it will be automatically transferred to your Shopping Cart. If you do not want to order some items, simply Modify your Shopping Cart. Once you have finished your online shopping and Confirmed your cart, click "Proceed to checkout" to proceed to the Billing, Delivery and Payment steps.
MODIFICATION OR CANCELLATION OF AN ORDER
You can Confirmand Modify your Shopping Cart as many times as you like before you click "Proceed to checkout" and proceed to the Billing, Delivery and Payment steps.
Please note that it is not possible to Cancel or Modify an order after all payment steps have been completed. You must wait until you receive your item, return it by mail or to an Aubainerie or Aubainerie Concept Mode store and we will refund you accordingly.
Once the transaction is completed, you will receive an e-mail confirmation of the transaction status.
We reserve the right to refuse any order you place on our website. We can, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or with the same customer account, the same credit card and/or orders with an identical billing and/or shipping address. In the event of a modification or cancellation of an order, we will attempt to notify you by e-mail and/or at the billing address and/or phone number provided when the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
MODIFICATION OF INFORMATION ON OUR WEBSITE
The dates of the offers, prices and availability of items on our website may change without notice. We work tirelessly to only present the items available and to renew our stocks regularly. It is possible that an item, size or colour is out of stock when you place your order. Once your order is processed, you will receive an order confirmation indicating the date of the receipt, availability and price of each item ordered. Occasionally,we may have to cancel an order placed on our website if, for example, the items ordered cannot be shipped due to unforeseen circumstances.
While we strive to meet your needs by all means possible, we reserve the right to revise a price or inaccurate product description and cancel or refuse an order for an item with an inaccurate price or description. These corrections could be made after the order has been accepted.
Confidentiality of Personal Information
For any questions or comments about the online purchasing conditions detailed on this website, please contact us via e-mail at [email protected].