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ONLINE SHOPPING POLICY

 

RETURNS AND EXCHANGES

 

GIFTS PURCHASES

 

The period for returning gifts purchases has been extended to January 10, 2021. Gifts may be exchanged or refunded, upon presentation of the gift receipt, in any Aubainerie or AUB44 stores.

 

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ONLINE PURCHASES

 

Merchandise returns are free of charge and must be made within 30 days from the date of online purchase*.

 

There are two ways to return items purchased online:

  • In store*: Simply go to the Aubainerie store of your choice with the receipt of the online purchase, either paper or electronic format, and the item you wish to return.
  • By mail: Simply follow the procedure that was inserted in your package.

 

Exchanges can be made in store only. However, it is possible to return an item and place a new order afterwards.

 

Items purchased on aubainerie.com cannot be returned at Aubainerie Entrepôt stores.

 

Please note that shipping fees are not refundable.

 

 

PURCHASES MADE IN STORE

 

AUBAINERIE STORES

 

Returns and exchanges of merchandise must be made within 30 days of the date of purchase.


You may return or exchange items at any Aubainerie store, except Aubainerie Entrepôt stores*.

It is not possible to return merchandise purchased in store by mail.

 

 

AUBAINERIE ENTREPÔT STORES

 

Returns and exchanges of merchandise must be made within 15 days of the date of purchase.

 

You may return or exchange items at any Aubainerie Entrepôt store.

It is not possible to return merchandise purchased in store by mail.

 

 

CONDITIONS

 

In order to make a return or exchange, it is important to keep the original receipt and make sure that the all labels remain on the garments.

 

The items must therefore not have been altered, worn or washed.

 

 

RESTRICTIONS

 

Items marked “Final Sale” cannot be exchanged or refunded.

 

Items on sale or in liquidation with a discount of 50% or more of the list price cannot be exchanged or refunded.

 

For hygienic reasons, no exchanges or refunds are given for the following items:

  • men’s or women’s underwear (panties, bras, boxers and briefs)
  • swimsuits for men or women
  • socks for men or women
  • tights for women
  • earrings

 

 

 

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1-833-303-1244
service@aubainerie.com